Enhanced Care Management Leads to Positive Patient Outcomes
Enhanced Care Management Testimony from a Former TTC Patient:
“I wanted to take some time to express my utmost appreciation for the support, guidance, and care I received… When I got out of Rehab, I was unsure how my adoption of this new life was going to go. My EHC Case Manager was an absolute godsend right from the start.”
Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to patient care. Hence, ECM addresses the clinical and non-clinical needs of members. Also, it focuses on helping with the most complex medical and social needs. Through systematic coordination of services, ECM’s comprehensive care management becomes community-based.
Enhanced Care Management is rare as an interdisciplinary service because it is high-touch and person-centered. High-Touch care is described as “A type of high-intensity care model is one that encourages frequent direct person-to-person interaction between patients and their healthcare providers to optimize the value of care. An emerging name for this model subtype is high-touch care. This optimization is achieved by frequent visits to focus on outcomes and an encounter framework that facilitates adherence to treatment plans and behaviors that prevent disease or complications.”
As an extension of this approach, the goal is to foster acceptance and understanding. It is challenging when patients transition from inpatient settings to normative life. Therefore, ECM provides crucial support during this transition.
Enhanced Care Management and the California DHCS
The California DHCS stands for the Department of Health Care Services. Regarding Enhanced Care Management, DHCS is the department that manages this Medi-Cal Program. On the DHCS website, there is a description of what ECM services mean for Californians:
“ECM is a new statewide Medi-Cal benefit available to eligible members with complex needs, including:
- Access to a single Lead Care Manager who manages comprehensive care and coordinates their health and health-related care and services.
- Connections to the quality care they need, no matter where members seek care – at the doctor, the dentist, with a social worker, or at a community center.”
Central Benefits of Enhanced Care Management
A significant aspect of ECM’s success is integrating post-treatment healthcare services. Issues and challenges are centralized by providing patients with a Lead Case Manager. Rather than being stuck, a person in crisis knows who to call and what to do.
As the central benefit of Enhanced Care Management, Lead Care Managers at Tarzana Treatment Centers (TTC) make helping an ongoing priority. They assist in the following:
- Improving care coordination
- Integrating services
- Facilitating community resources
- Addressing Social Determinants of Health
- Improving health outcomes
- Decreasing inappropriate utilization and duplication of services
Hence, from a multidimensional perspective, Enhanced Care Management improves the transition back to normative life. It leads to numerous success stories.
Enhanced Care Management Successful Outcomes at TTC
As a provider of ECM services, Tarzana Treatment Centers is proud of numerous successful outcomes. Indeed, the success of a patient’s treatment does not end when they leave residential or even outpatient treatment. In many cases, it is just the beginning.
Through Enhanced Care Management, TTC Lead Care Managers help clients transition to long-term recovery. Here are two testimonies about successful outcomes from past patients:
First ECM Testimony about Sustainable Sobriety:
“There are people who just do their job, and there are people who care. My EHC Case Manager is an amazing example of those who care. She has been a pillar in my sobriety. I am writing this email on the anniversary of my one year of sobriety. She has been such an asset in my life. She has given me so much hope and encouragement… I am forever grateful and beyond blessed to have had her influence on my journey.”
Second ECM Testimony about Mental Health Support:
“When (my EHC Case Manager) first met me, I made so many attempts at ending my life (as is the case with most people who are diagnosed with a borderline personality disorder), and she helped me through those situations in which I was in crisis and was hospitalized. Who would have ever thought she would see me make a 180-degree change in my life in just a few years? She is one of the main reasons I was able to better my life and get to where I am today… Her presence in my life is truly a blessing.”
Indeed, the testimonies speak for themselves. To learn more about treatment services at TTC, including Enhanced Care Management, please contact us today.