Using Technology in Alcohol and Drug Treatment – Reception Log
A lot has been said in recent months about the use of technology in health care. Tarzana Treatment Centers in Los Angeles makes a daily effort to innovate and improve the way it uses technology in alcohol and drug treatment. Applications are used in every aspect of our work from customer service, to productivity, to reporting.
Starting with our Reception Log, customer service is streamlined at our front door. This application is used by all of our staff members who meet with our clients and visitors. Our receptionist enters information about the client or visitor and who they came to see. The time is automatically recorded and the staff member is notified with the visitor’s name and purpose.
Staff is responsible for each individual assigned to them. Whether individuals have an appointment or not, staff will greet them and either meet with them or set a later appointment. The Reception Log application follows each individual until they have been admitted to treatment or they depart the facility.
The Reception Log is valuable for customer service because it cuts down on wait times in the lobby. Admissions staff, for example, can see that a new patient is in the lobby and deliver paperwork to them, getting the process to admit started. This is important to new patients and their families, especially if they are in need of alcohol or drug detox treatment.
In terms of productivity, counselors and technicians in our residential rehab, outpatient, and medical detoxification units view the log so they can be ready for the arrival of new patients. This alerts staff to free time for new arrivals, but it also gives inpatient staff members time to make sure they feel welcome. For detox this is especially important as new arrivals typically are in the early to mid stages of withdrawal.
Tarzana Treatment Centers provides many services through various private and government funding sources. The Reception Log allows us to quickly produce reports when requested, and we can do so while maintaining our strict confidentiality standards.
Tarzana Treatment Centers in Los Angeles uses technology to provide all of our services as part of our commitment to integrated behavioral healthcare in alcohol and drug treatment. If you or a loved one needs help with alcohol dependence or drug addiction, please call us now at 888-777-8565 or contact us here.
Southern California Locations for Alcohol and Drug Treatment
Tarzana Treatment Centers has locations all over Southern California in Los Angeles County. Other than our central location in Tarzana, we have facilities in Lancaster in the Antelope Valley, Long Beach, and in Northridge and Reseda in the San Fernando Valley.